PackTagSupport
Need Help?
If you need help with PackTag, contact DarkLag Software using the official support email below.
darklagsoftware@gmail.comPlease include your device model, iOS version, app version and a short explanation of the issue so we can help you faster.
Common Support Topics
You may contact us for scanning issues, QR label problems, barcode linking questions, PDF export issues, photo attachment problems, app crashes, feedback, bug reports or general questions.
Before Moving or Labeling Boxes
PackTag is designed as an organization and label management tool. Users should review box names, item lists, notes and printed labels carefully before relying on them during moving or storage.
DarkLag Software is not responsible for misplaced items, incorrect labels or user-entered information.
Camera and Scanning
QR and barcode scanning requires camera permission. If scanning does not work, please check camera access from iOS Settings.
- Open iOS Settings
- Find PackTag
- Enable Camera permission
- Restart the app if necessary
Photos and Box Records
Some features may require photo access if you want to attach photos to box records. If photo selection does not work, please review Photos permission from iOS Settings.
- Open iOS Settings
- Find PackTag
- Review Photos permission
- Choose the access level you prefer
Payments
PackTag may be sold as a paid app through Apple’s App Store. Billing, refunds and purchase history are handled by Apple.
For billing or refund questions, users should manage purchases through their Apple ID settings or Apple Support.